Discussion threads can be closed at any time at our discretion. Adjust the media guides to the width and length of the media that you are using and try printing again. Select your operating system and version , Change Detected operating system: Verify that your resolution and color settings are correct for the type of scan job that you are performing. The resolution and color levels may be set incorrectly. See your browser’s documentation for specific instructions. HP Download and Install Assistant.

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HP Customer Support – Software and Driver Downloads

Clean the flatbed scanner surface. Javascript is disabled in this browser. The list of all available drivers for your product is shown above. The paper is too moist, has the wrong grain direction, or is of short-grain construction.

If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. Refer to these documents for instructions on keeping the scanner glass clean:.


Try adjusting your computer monitor settings to use more colors or levels of gray. If you get any firewall messages during installation, click unblockacceptcontinueunblockyesallowor permitor the installation fails. The device might be in manual feed mode.

The sealing tape might not have been removed from the print cartridge. The paper has cutouts or perforations. Choose ‘Refresh’ to update the list.

HP LaserJet M MFP – Scanning by using HP LaserJet Scan (Windows) | HP® Customer Support

The paper varies from side-to-side. The device does not pull media from the media input tray. The graphics settings might not be suitable for the type of scan job that you are performing. Use paper that is free of cutouts or perforations. Laserjer your browser’s settings to allow Javascript to execute.

HP LaserJet M1005 MFP – Solve Copy and Scan Problems

Print the scanned image to see if the quality is better. Best Cyber Monday deals at Staples: Verify that your resolution and color settings are correct for the type of scan job that you are performing.


Dropouts, jamming, or curl. HP is compiling your results. The resolution or color level is set too high. Try changing the graphics settings.

To eliminate the patterns, try reducing the size of the image after scanning. Part of the image did not scan. If the n1005 continues, contact a local HP dealer or service representative for service.

Copies are too light or dark. Open download list The print-cartridge toner-level might be low.

HP LaserJet M Multifunction Printer – Driver Downloads | HP® Customer Support

COPY – Media-handling problems. Connections Operating System Support. The minimum size that the flatbed scanner supports is 25 x 25 mm1 x 1 inch. Verify that the media is not wrinkled, folded, or damaged.

Laserjeh the paper-length adjustment control to the correct length. Select your operating system and version .