Tried to change batteries, even downloaded drivers from your website, but nothing changes. SlimStar cursor is not working properly. We have some problems with your product. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? Please try to change a new battery first if needed. You can log in into your Amazon account and generate a Amazon return label. We judge that the witch is broken, please contact customer support for assistance.

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SlimStar binding program.

If yes, there is no need to install a driver. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. The minimum system requirements to install this keyboard mouse combo are a computer with an available USB port and preinstalled Windows OS.

If it is not working after changing the battery, try to turn the mouse switch off and on again. The mouse cursor keboard lags or stops for a few seconds, if I move it away from my WiFi it becomes normal.

I am still having problems with the symbol.

Genius SimStar – wired quiet slim keyboard

What does the red LED blinking mean? I bought a Genius product seven days ago. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? But if it is not a wireless mouse, the mouse is broken.


SlimStar cursor is not working properly. It is brand new, I bought it from Amazon, how do I get a replacement? Don’t know who to approach for warranty either What is your global warranty on your products? The Genius SlimStar keyboard is rectangular with dimensions of x x Can you send me the driver?

The mouse sensor data read performance will be impacted. The Genius SlimStar is a good wireless keyboard and mouse combination for use either at work or home.

The dongle, KB, and mouse require a code pairing process. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.

Slimsar keyboard is designed to be water resistant with holes underneath that allow the liquid to drain out. You need to change the mouse battery.

Genius Wireless Smart Keyboard and Mouse Combo with Smart Keys – SlimStar

Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Performance and Battery The 2. What should I do? Have doubts regarding this product? Good typing posture eliminates future injuries to your hands from excessive typing or gaming. The mouse is not keyboar.



You can also try it on a different laptop or another USB port to exclude the battery low geniuss. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Only solution seems to be to take out batteries and reinsert them The receiver needs to be plugged into an available USB port to start functioning. Try to change the battery first.

The keyboard and mouse combo weighs g in total which makes it light enough to carry to work. The keyboard, mouse and receiver dongle are factory preset and require a code pairing process. S so that means no driver is required always check that package contents.